1. Overview
StreetMarket is committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward return policy to facilitate a seamless process.
2. Eligibility for Returns
Items must be returned within 14 days of receipt.
Products must be in their original condition, unused, unwashed, and with all tags attached.
Items such as perishable goods, custom-made products, and items marked as final sale are not eligible for returns.
3. Return Process
To initiate a return:
Contact our support team at [email protected] with your order number and reason for the return.
Once your request is approved, you will receive instructions and a return authorization number (RAN).
Securely package the item and include the RAN inside the package.
4. Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
We recommend using a trackable shipping service as StreetMarket is not liable for items lost in transit.
5. Inspection and Refunds
Once the returned item is received and inspected, you will be notified of the approval or rejection of your refund.
If approved, the refund will be processed within 7-10 business days to the original payment method.
Note: Any initial shipping charges are non-refundable.
6. Exchanges
Items eligible for exchange must follow the same return process.
Exchanges depend on stock availability and will be processed once the original item is received.
7. Damaged or Incorrect Items
If you received an incorrect or damaged item:
Contact our support team within 48 hours of receiving the product.
Provide a description and clear photos of the damage or error for swift resolution.
8. Non-Returnable Items
Gift cards
Downloadable software products
Certain health and personal care items
9. Contact Information
For questions or assistance with your return, please reach out to our support team at [email protected] or visit our Help Center on the website.
Thank you for choosing StreetMarket. We appreciate your trust in our services and look forward to serving you again.
